Privacy Policy
Last updated: April 15, 2026
1. Introduction
Shipbaba ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B wholesale marketplace at shipbaba.co and related services.
By using Shipbaba, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Account Information: Name, email address, company name, business registration details, phone number, and billing address when you create an account.
Transaction Data: Order history, payment information (processed securely through Stripe — we never store full card numbers), and shipping addresses.
Usage Data: Pages visited, search queries, product views, time on site, device information, and IP address.
Communications: Messages sent through our platform between buyers and suppliers, and support tickets.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Shipbaba marketplace
- Process transactions and send related information including purchase confirmations and invoices
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments and questions
- Send marketing communications (you may opt out at any time)
- Monitor and analyze usage patterns to improve user experience
- Detect and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Suppliers: When you initiate contact or place an order, we share relevant buyer information with the supplier to fulfill your order.
- Service Providers: Stripe (payments), Supabase (database), Vercel (hosting), and Resend (email) who process data on our behalf under strict data processing agreements.
- Legal Requirements: When required by law, regulation, or court order.
5. Data Security
We implement industry-standard security measures including TLS encryption for all data in transit, AES-256 encryption for data at rest, regular security audits, and role-based access controls. However, no method of transmission over the Internet is 100% secure.
6. Your Rights (GDPR & CCPA)
Depending on your location, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@shipbaba.co.
7. Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Essential cookies required for the service to function cannot be disabled.
8. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for the duration of your account. Transaction records are kept for 7 years for accounting and legal purposes.
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission where applicable.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@shipbaba.co
Address: Shipbaba Ltd., Istanbul, Turkey