Order with confidence.
Every transaction protected.
Shipbaba Trade Assurance holds your payment in escrow until you confirm delivery and quality. If something goes wrong, we step in — fully.
$2.4B+
Orders protected annually
97.3%
Disputes resolved within 7 days
14 days
Standard auto-release window
60 days
Maximum dispute window
How Trade Assurance works
Four simple steps from payment to protected delivery.
Pay into escrow
Your payment is held securely by Shipbaba — the supplier cannot access funds until your order is confirmed.
Supplier ships your order
The supplier produces and ships your goods. You can track progress and request inspection reports at any time.
Confirm receipt & quality
Inspect your goods when they arrive. If everything is correct, confirm delivery and funds are released to the supplier.
Dispute if needed
If there is a problem, open a dispute within the protection window. Our team mediates and issues a refund if warranted.
What is covered
Trade Assurance applies to all orders placed on Shipbaba.
Quality issues
Goods differ materially from agreed specifications, samples, or product listing.
Late shipment
Supplier fails to ship by the confirmed delivery date without an agreed extension.
Non-delivery
Goods never arrive and the supplier cannot provide valid tracking confirmation.
Change-of-mind cancellations
Buyer cancellations after production has started are not eligible for full refund.
Customs & import duties
Taxes, duties, and import fees payable in the destination country are the buyer's responsibility.
See the full Buyer Protection Policy for complete eligibility criteria.
Protection by supplier tier
Buying from a Gold or Diamond verified supplier unlocks extended coverage.
- 14-day auto-release window
- Quality dispute coverage
- Non-delivery protection
- Email support
- 30-day auto-release window
- Pre-shipment inspection option
- Priority dispute handling
- Dedicated case manager
- 60-day auto-release window
- Free third-party inspection
- 24 h dispute response SLA
- Full cargo insurance included
"We placed a $180,000 container order. The goods arrived with 12% of units defective. Shipbaba's team resolved the dispute in 4 days and refunded the defective portion in full. Trade Assurance is the only reason we keep coming back."
— Reza K., Wholesale buyer, Netherlands
Every order on Shipbaba is protected
No extra cost. No sign-up required. Trade Assurance is built into every transaction on our platform.