Phase 20 — Trust and safety
Buyer Protection Program
Shipbaba combines verified suppliers, transparent RFQs, and payment flows designed for wholesale trade. This page summarises how we protect buyers in line with industry best practice — without replacing your own legal review for cross-border contracts.
What is covered
- Orders placed through Shipbaba checkout and eligible escrow-style releases.
- Non-conforming goods versus agreed specifications documented in your RFQ or order.
- Documented shipping exceptions when carrier data shows a material breach of terms.
How to open a case
- Collect evidence (photos, packing lists, lab results, carrier tracking).
- Open a dispute from your order detail page within the published window.
- Respond to requests within 72 hours so we can keep timelines predictable.
Escrow and Trade Assurance
For payment protection mechanics and milestones, read our Trade Assurance overview. Buyer Protection is the buyer-facing policy layer; Trade Assurance describes the operational payment hold and release model.
View Trade Assurance